Digital product owner with experience leading agile web development teams and supporting product design by deriving deep insights with quantitative and qualitative methodologies. Adept at using varied tools to convert customer problems into actionable insight and successful products. Amateur web developer, avid weight lifter, Audible.com listener, and computer builder.
Product Manager, Enterprise Growth January 2015-Present
Product owner for the Interactive Voice Response and SMS channels within Enterprise Growth, a group focused on products for the unbanked and underbanked. Leverage strategic qualitative and quantitative insights from across the organization to innovate and optimize the end-to-end customer experience of these channels.
Analyst, AmEx.com Product Management September 2013-December 2014
Global product owner for the navigation of americanexpress.com. Define the product roadmap based on in-market research and business needs, execute user centered designs, and roll out new designs across the globe.
Manager, Customer Discovery & Innovation April 2012-August 2013
Managed customer discovery and innovation (CDI) work, including market research, technology innovation, visual design, beta testing, customer analytics and product development, for the Lexis® Practice Advisor offering. Obtained and communicated essential customer insight, tracked market trends, innovated and validated concept designs.
Marketing Director August 2010 – February 2012
Led the Marketing Department of one of the country’s leading online continuing legal education (CLE) companies. Drafted and supervised ad copy, AdWords, ad creation, email marketing, and overall marketing campaigns related to the marketing budget.
University of Colorado at Boulder, B.A. Philosophy, Political Science, May 2010
Honors: DEAN'S LIST BOTH SEMESTERS JUNIOR AND SENIOR YEAR.
CERTIFICATIONS & EXTRA-CIRRICULAR ACTIVITIES
OMCP & MARKET MOTIVE CERTIFICATION, Web Analytics, June 2013 New York, NY
Completed certification program through Market Motive at the Master level.
Pragmatic Marketing Certified, PMC, Sept. 2012 New York, NY
Completed the Pragmatic Marketing Certification course receiving a certification designating an individual that has a high level of knowledge about product management and marketing.
SKILLS & TECHNICAL COMPETENCIES
Skilled with use of varied qualitative and quantitative research strategies, Omniture’s Site Catalyst, Google Analytics, Google Adwords, IBM’s NetInsight, HTML, CSS, jQuery, and Office products.